If you are a new subscriber…let me take this opportunity to welcome you and share why we decided it was important to publish a quarterly newsletter. Over the past 17 years, we’ve accumulated an enormous amount of information and developed best practices in...
For nearly two decades, we have fielded numerous questions about best practices on how to grow retail deposit market share, specifically in regards to establishing primary banking relationships. An interesting fact…the questions haven’t changed much over...
During the 20+ years I spent in the newspaper industry, customer attrition was a metric that was constantly monitored and managed. In fact, it played a major role in establishing marketing plans and budgets. Unfortunately, that is not always the case in the banking...
