Over the last 18 years of working with community banking institutions, we have not experienced a better market to drive low-cost core deposits than we have today. Yet, it is surprising to me how few are taking advantage of this opportunity. There are numerous factors...
Let me start by wishing everyone a Happy & Prosperous 2018. This edition of Stellar Insights focuses on the trends and opportunities we have seen while servicing our client base. We touch on a varied list of issues that have become very topical in recent months....
In previous editions of Stellar Insights, we chronicled the pitfalls and opportunities of customer attrition. One area that most institutions tend to ignore (that is both a contributor to attrition and a selling opportunity) is targeting current clients for mortgage...
I’m particularly excited about this edition because it features two guest contributors, both current clients of ours. When we requested their input, we were asked, “Am I supposed to say something nice about Stellar?” As you will see by the content of...
How to Manage Your Opportunity to Reduce Controllable Attrition Rates In an earlier edition of Stellar Insights, I discussed at length the effects of attrition on growing retail market share. One issue I addressed was the importance of identifying product-specific...
